Fixing the Connection Issue on CommLab Scanners

Posted on by Emily Zieg

When you open ImageCapture to scan from one of the CommLab Epson scanners, you may get this error message:

It lists V600 as the scanner, but fails to connect.

To fix this issue, first quit Image Capture. Then, open Finder and find the following folder:

If you cannot find it, press Command⌘+Shift+G and copy and paste the following path:

Library/Image Capture/Devices/EPSON Scanner.app

Double-click on the EPSON Scanner icon. If Image Capture does not open, reopen the program. The window should look like this:

The device is listed as EPSON Perfection V600 and is now ready to scan.